Capital Gold Group was established in 2003, and the company is headquartered in Woodland Hills, California. This company offers gold and other precious metals for sale, as well as a gold IRA account. In addition, it is well known for providing gold and precious metals education through its syndicated radio program and its weekly publications.
This company specializes in certain types of gold, including bullion and rare gold. In addition, it also offers investors a nice selection of pre-1933 gold, which is highly sought after by both collectors and investors.
Capital Gold Group Gold IRA Account
Capital Gold Group offers a gold IRA account for investors. The company uses the services of Self Directed IRA Services as its IRA custodian. Although it can be a nice advantage to use an external custodian for IRA accounts, it can also be more expensive for investors due to the additional administrative fees that are charged.
It typically takes about 21 days to transfer an IRA into Capital Gold Group from another financial institution. The fees to set up an IRA account are $250, and there is an annual IRA administration fee of $60.
Precious Metals Storage and Delivery
When purchasing gold and other precious metals, delivery time is usually 21 days. Investors may also opt to have metals stored. The company uses the storage services of Delaware Depository. The prices for commingled storage start at $100 and for segregated storage start at $200.
Capital Gold Group has been an affiliated member of the Better Business Bureau since November of 2009. The company has been given an A+ rating by the BBB. Since March of 2013, Capital Gold Group has closed one compliant through the Better Business Bureau. This complaint focused on the company’s advertising and sales issues.
The company has been given a 5-star rating (out of a possible 5 stars) from TrustLink. This is due in large part to 142 customer reviews. Many of these reviews focus on the great customer service, the timely delivery of products, and the ease of investing through IRA accounts.
Capital Gold Group also has a high rating from the Business Consumer Alliance. This agency has given the company a rating of AAA. This is likely due to the numerous positive customer reviews and ratings.
Customer Service at Capital Gold Group
The customer service representatives at Capital Gold Group can be contacted in a variety of ways. These include via email, and live online chat. They can also be called, toll-free, during business hours. In addition, live operators are also available to take a message 24 hours a day, 7 days per week (although the company is closed on major holidays).
The Bottom Line
Overall, Capital Gold Group is a very good company. The firm has high ratings from all of the major ratings agencies, and it seems to have great customer testimonials from those who have purchased and sold metals.
One of the drawbacks, however, with this company is its fees. Because it uses an external IRA custodian, the fees can really add up. This, coupled with an annual IRA administration fee, and a metals storage fee, can eat away at investment returns. With this in mind, it may make sense to look at other gold IRA companies that are highly ranked and also offer low or no fee metals storage.