Merit Gold was established in 1986, and it is based in southern California. Over the years, Merit Gold has worked with thousands of precious metals investors in buying and selling gold and other metals either individually or through a gold IRA account.
The company provides a variety of different gold and other metals products, which include gold, silver, platinum, and palladium. In deciding on their metals for purchase, investors may search the company’s website via the particular metal or via price point.
Merit Gold Gold IRA Account
Merit Gold provides the paperwork to open a gold IRA account directly on its website. This can help to speed up the process. There are various metals portfolios that investors can choose to purchase for their gold IRA accounts. These range in value from $5,000 to $100,000.
Precious Metals Storage and Delivery
The company does not provide a great deal of detail about its precious metals storage or delivery on its website. This information can likely be obtained by calling the company and speaking directly with an account rep, as it is oftentimes dependent upon the amount of metal that is purchased.
Although Merit Gold has been in business for nearly 30 years, at this time it does not currently have a rating from the Better Business Bureau because the company is under review. This could signal a red flag for investors to shy away from Merit Gold, at least until the review by the BBB has been lifted.
Merit Gold does, however, still possess reviews from other ratings agencies. TrustLink has given Merit Gold a 5-star rating (out of a possible 5 stars). This is due in large part to many of the positive customer reviews received regarding the company’s outstanding customer service.
The Business Consumer Alliance has also provided a rating to Merit Gold. This agency has given Merit Gold an A. Merit Gold has received 61 complaints over the past three years, however it has offered to provide refunds and other considerations to compensate for these complaints. Many of the complaints have focused on slow delivery times and false advertising claims.
Customer Service at Merit Gold
The customer service reps at Merit Gold can be reached in several ways. These include filling out a form on the company’s website, as well as via a toll-free telephone line during business hours. These hours are Monday through Friday from 7:00 a.m. to 7:00 p.m. Pacific time, and on Saturday between 9:00 a.m. and 3:00 p.m.
The Bottom Line
Although Merit Gold has been a long standing company in the gold and precious metals industry, the company is currently under review with the Better Business Bureau. This raises some concerns – especially with a company that involves the investment of people’s retirement funds. These concerns are backed up by the 61 complaints that the company has received via the Business Consumer Alliance.
For these reasons, investors may want to stay clear of Merit Gold and seek out other, more highly rated companies through which to purchase gold and precious metals and to open their gold IRA accounts.