Rosland Capital was founded in 2008. The company is headquartered in Santa Monica, California. In addition to offering gold and other metals to investors, the company also has a division called Rosland Commemoratives and Historic Collectibles that caters to precious metals collectors.
This company offers a variety of different gold, silver, platinum, and palladium bullion, bars, and coins. However, Rosland Capital far and away has more coins than any other type of product. Unfortunately, it is hard to tell exactly what is available for purchase, as it is difficult to navigate through the products on the company’s website. This can make it hard for new or experienced investors alike to determine where to find the products they want for their metals portfolio.
Rosland Capital Gold IRA Account
While Rosland Capital offers a gold IRA account, in order to obtain any detailed information, individuals must first provide their name and contact information so that an account rep from Rosland Capital can call them via telephone to discuss the account. A free Gold Guide will also be provided to the individual for providing their name and phone number.
Although this process helps Rosland Capital to build up a nice list of potential leads, it does tend to be a turn off for many potential investors who may not wish to be contacted over the phone for the purpose of obtaining additional details about the gold IRA account.
Precious Metals Storage and Delivery
Rosland Capital typically will ship items within 10 or less business days, once the purchase has been paid for. If the customer opts to have the metals stored instead, Rosland Capital will do so through an independent storage depository on a bulk basis. There is no pricing information for shipping or storage located on the company’s website.
This company has only fair ratings from the business ratings agencies. Although it is an accredited business through the Better Business Bureau, Rosland Capital only as an A rating through this agency (as versus the highest rating of an A+). One reason for this may be the 7 complaints that Rosland Capital has had to close since March of 2013.
In addition, the company has only a 3-star rating (out of a possible 5) from TrustLink. Of the 18 customer reviews on TrustLink, many are centered on Rosland Capital’s high prices and pushy sales tactics.
Rosland Capital has been provided with a AAA rating from the Business Consumer Alliance. However, there have been 7 complaints filed here. Of these, though, the firm has either provided a refund or some other type of adjustment.
Customer Service at Rosland Capital
The customer service representatives at Rosland Capital can be contacted in several ways, including through email, toll-free telephone, and email. There is also a form on the company’s website that can be filled out that requests additional information.
The Bottom Line
Overall, Rosland Capital may not be the best company to work with for new or experienced precious metals investors. One reason for this is the fact that the company’s website is difficult to navigate – especially in terms of locating specific products. In addition, anyone wishing to open a gold IRA account is forced to speak with a customer service rep – even for obtaining just basic information.
Given that the company only has so-so ratings from TrustLink, as well as the fact that it has dealt with a number of customer complaints over the past few years, it is recommended that investors go with other, more highly rated precious metals dealers.